Privacy Policy

Last updated: August 27,2026

1. Who we are
This Privacy Policy explains how Sugarhouslane.net (“we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit our online maple syrup store or place an order. We sell approximately twelve maple syrup products and related items through this website.

2. Information we collect
We collect the following:

Information you give us
Name, email address, phone number, shipping and billing address, and any messages you send through contact forms or order notes.
Order and payment information
Product details, quantities, order history, and payment details. Actual credit card processing is handled by our payment provider (for example Wix Payments, Stripe, or PayPal); we do not store full card numbers.
Automatically collected information
IP address, browser type, device information, pages viewed, time spent on the site, and referring website. This happens through cookies and similar technologies used by Wix and any analytics tools we enable.

3. How we use your information
We use it to:

Process and fulfill your maple syrup orders and ship them to you
Communicate about your order, shipping, or customer service questions
Improve the store and understand which products people like
Send order confirmations and (only if you opt in) occasional emails about new syrups or promotions
Prevent fraud and keep the site secure
Comply with legal requirements

4. How we share your information
We do not sell your personal information. We share it only when needed:

With shipping carriers so they can deliver your order
With payment processors to complete transactions
With Wix (our website platform) and any other service providers that help us run the store
When required by law
If the business is sold or transferred

5. Cookies and tracking
Our site uses essential cookies so the shopping cart and checkout work. We may also use analytics cookies (including those provided by Wix) to see how visitors use the store. Non-essential cookies are only placed after you give consent through the cookie banner. You can change your preferences anytime.

6. Data retention
We keep order and contact information as long as needed to fulfill orders, handle returns, meet tax or legal requirements, and provide customer service. After that we delete or anonymize it.

7. Your rights
Depending on where you live, you may request access to your data, correction, deletion, or restriction of processing. California residents (and similar laws) can also opt out of the sale or sharing of personal information. Contact us to exercise these rights.

8. Security
We take reasonable steps to protect your information, but no online system is completely secure.

9. Children’s privacy
This store is not directed at children under sixteen. We do not knowingly collect their information.

10. Changes
We may update this policy. The “Last updated” date will change when we do. Continued use of the site means you accept the updated version.

11. Contact us
Questions or data requests? Email us at support@sugarhouselane.net.